Attendance, refund and cancellation policies
refer to virtual class as well as in-person skill practice labs.
Care Plus skill practice labs are 100% vaccination
· Virtual classrooms are conducted on Zoom. Students need a desktop or laptop computer to participate in virtual classrooms. Students must appear on camera throughout the class.
· Certificates are issued to student email, at the end of the course (or completion of tests as appropriate). Cost of the certificate is included in the tuition, however there is a $15 fee for paper replacement certificates.
· Accommodation is available to any student with special needs (such as presence of an interpreter or use of an electronic device). To request accommodation, contact the program director at least two weeks prior to class.
· Workbooks are included in tuition for single day classes. Students should arrange to pick up books or have the books shipped to them. Prior to the day of class.
· Testing or Re-testing for failed or missed tests, when allowed, is $35 for any tests not taken and/or passed on the scheduled date. Retesting is not allowed for CNA course. Testing and re-testing (when allowed) must be done in-person and completed within 30 days of the course end date to receive emailed course certificate. Appointments are required for all testing.
· Electronic devices, other than those need for virtual class, are not permitted during an in-person class unless approved by the director for an accommodation. Phones are not permitted during testing events.
· Fragrances are not allowed in the training center. Please refrain from perfume or colognes as many individuals are sensitive to respiratory irritants. Anyone wearing fragrance will be required to leave the training center without refund.
· Face Coverings are required throughout the building during the COVID state of emergency. If you can not wear a face covering you will need to reschedule when masks are not longer needed.
· Screening is required before entry to the classroom area. Anyone appearing ill or declining the screen procedure will be required to leave the lobby immediately.
· Appointments are required to enter the classroom area anytime other than for a regularly scheduled skill practice or test event.
· Attendance to all virtual classes is required for course completion *
· No Admittance to virtual class 10 minutes after start of class or anytime during testing as this can interfere with your learning as well as the learning of other students.
· Skill Practice labs close once screening has been completed. No late entry is possible.
· Any coursework not completed during classes must be completed within 30 days at the end of class date.
· Refunds, tuition is refundable up to 48 hours before the first day of class. Late cancellation, missed classes, no-shows, or late to class is not refundable.
Student Engagement additional attendance requirements for nursing assistant students.
Addendum A Attendance and Student Engagement
Successful completion of Nursing Assistant training requires the student to not only attend all virtual classes and skill practice labs, but to be actively engaged in the training.
a) The student may not do other activities while in the virtual classroom.
b) Students must appear live and may not be off camera. The camera must show the student’s entire face except during testing (when the camera needs to show the student’s hands and keyboard)
c) Also, attending and participating in class should be the only activity students are participating in during class and they should participate continuously (not leaving the video/audio running while they do other tasks and peek in intermittently).
d) While a student may have attended the required classes/hours, failure to actively participate may impact the student’s ability to advance in the program.
Successful completion of Nursing Assistant training requires the student to not only complete classroom and skill practice, but also to complete the supervised clinical component. During the COVID-19 state of emergency the clinical component may be met either through a clinical experience, NAR work pathway, volunteer pathway or a virtual Simulation Pathway (when approved).
1. Students should meet the federally-required 16 hours of content that allows them to have contact with clients/residents to work as a NAR.
At least a total of 16 hours of training in the following areas prior to any direct contact with a resident: Communication and interpersonal skills; Infection control; Safety/emergency procedures, including the Heimlich maneuver; Promoting residents' independence; and Respecting residents' rights.
2. Students must remain enrolled in and complete the entire class as they work as an NAR.
3. Student should complete 16 hours of supervised practical training prior to providing personal care to clients/residents
“Include at least 16 hours of supervised practical training. Supervised practical training means training in a laboratory or other setting in which the trainee demonstrates knowledge while performing tasks on an individual under the direct supervision of a registered nurse or a licensed practical nurse; “
4. Upon receiving documentation of successful completion of all components of the training, the student may be eligible for competency testing through Pearson Vue.